No other word than appalling. My only advice would be don’t use Not in the dog house! An order placed on the 7.12. still has not been fulfilled. I have been told 3 times it’s been dispatched, lost and re-dispatched, never to have a tracking number and never to arrive! I took up a complaint via Resolver, this prompted an email stating a refund had been made on the 17.1.. but guess what… that has never appeared either. The only thing they appear to do promptly is take your money. I will like others report Not in the dog house to trading standards, in the hope that they will take action to stop this happening to others