Unfortunately, I read the reviews too late and am having much the same experience as many others. Placed my order on 21st Jan and on the 25th received an email to say my order was on its way and that I'd soon receive a tracking number. It's now the 3rd Feb and I am still waiting - I've tried calling/emailing with no results, so I have done a bit of digging... The company does exist - I found it on Companies House (Company No. 10921147) - however per its most recent accounts filed in August 2021 it has a lot of debts. It wouldn't surprise me if it goes into liquidation at some point. You have been warned - else look for yourself.