Unfortunately this company did not honor both the order or refund. Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.