Dreadful company. My order was placed on 30 March and my money was taken the next day. But the goods haven't been received and despite me cancelling the order Not in the Dog House will not provide a refund. Now the company will not reply to emails. They have lots of awful reviews on Trustpilot and I can see why. I will now be taking matters further as companies like this should not be allowed to continue to trade - how is their behaviour different from theft? Please learn from the experience of past customers and don't buy from Not in the Dog House, there are plenty of reputable and reliable companies you can go to.