Placed an order for 12 bags of frozen raw meat dog food. I was supposed to receive delivery in the following 3-5 days - I did not. I contacted the company after the 5th day to enquire, I was told that there was a delay but that they would chase up the order and that I'd receive shipping details "shortly" - I did not. I contacted them again on the 10th day, only to receive the same copy and pasted response. After 3 weeks, having not received my order, I emailed the company to cancel my order, refund me and confirm a timescale. I did not receive a response. 4 days later I received an email from APC shipping company to say that I should expect a next day delivery. Of course I hadn't heard anything from Notinthedoghouse but assumed that this would be my order. The following day, after 24hours of APC having my frozen order of 12 bags of raw meat dog food in their warehouse, I received delivery of it in a cardboard box with absolutely no provision in the box to keep the goods frozen/stop them from thawing. All 12 bags of frozen raw meat arrived, unfrozen, mushed together and completely inedible even for a dog.