I ordered a dog coat from yourselves three weeks ago and it has not arrived. I had an email after one week saying there had been a delay but it was on its way. I emailed a few days later and received a reply saying I would received delivery details and I have heard nothing since. I have telephoned three times and there is an immediate auto response saying everyone is too busy. I have emailed again and no response. This is an appalling lack service. To add insult to injury I am being inundated with review requests asking me how my order is which I HAVEN'T received!! It is now in the hands of MasterCard to cancel the order. Absolutely appalling.