The products I ordered were fine. The communication and delivery was not. Waited 3 & half weeks for one of my orders to arrive, even though they said it had been dispatched after 5 days- after I had asked them. contacted them multiple times to try and find out what was happening- no replies. Got an email telling me my delivery was coming, but never received the info from courier, when I asked again for some clarification no reply. Put a complaint in through the complaint form on the website, no reply. No explanation as to why my order was late, no help to let me know what was going on. Had to go and buy dog food locally while I waited because the delivery didn’t come in the time stated, paid a delivery charge on the order too. To make it worse, the delivery note that came in the box said it had been sent 3 days after I ordered it!!! So something had obviously gone wrong and no one could tell me that plain and simple so I was aware! Initially thought this looked like a cool little company that I could get stuff for my cats and my dog, but terrible experience with their customer service or should I say lack of, has made me rethink using them again.