THIS COMPANY WILL NOT FULLFIL YOUR ORDER AND IT WILL NEVER BE DELIVERED. THE REAL REVIEWS ARE ALL TERRIBLE EXPERIENCES WITH THIS COMPANY (OVER 7000) AND THE OCCASIONAL AND OUT OF SORTS 5STAR RATINGS ARE FAKE (HENCE THE SMALL AMOUNT WITH GENERIC REVIEWS. THIS IS ALL PART OF THERE PLAN TO DEFRAUD THE UNASSUMING PUBLIC!!!!! ***WARNING SCAMMER-DO NOT BUY FROM THIS SCAM COMPANY*** I placed an order from Not In The Dog House & I still hadn't had a dispatch email so I contacted them & was told my order had dispatched & I would receive tracking shortly. Didn't receive any tracking so I emailed them again and they responded with the exact same email response from Amy. I then emailed back to say I was not happy & that no one is properly responding to me. I then got an email exactly the same as the others & it became clear that they were not ever going to fulfil my order. Eventually after 5 emails with the same generic response I decided to look up the company online and was shocked. They are just taking people's money and not sending orders! It's a scam!! No one reading emails, lying that order shipped even though it said unfulfilled. DO NOT BUY FROM THEM!!! The only time I got a proper email response was when I demanded a refund & they have to comply due to trading standards. Funny how suddenly someone else responds. They have not explained why my order has never shipped or why Amy sends generic emails and never answers questions. To me that is extremely dodgy. This company should be ashamed of themselves!!! I hope you sleep well at night knowing that you are complete scammers who couldn't care less. An example of how not to run a business !!!!!!!!!!!!BEWARE!!!!!!!!!!!!!!