Where do I start.. If I could give this company 0 stars I would. Made a large order last February!!! and spent weeks back and forth with emails to get no where. No promised refund. No promised goods. To make it worse I received an email yesterday saying " You've recently bought James Wellbeloved Adult Dog Food Turkey & Rice 15kg at our store, what do you think about it? " ... a whole year later, What a joke! I'm not usually one to leave reviews but like most of the feedback you will see here, we're all in the same if not similar situations. The first issue being not receiving my pups order to find out I also had been scammed. I would say do not order but you y'know.. Seems like the company isn't any longer. Shame. I gave up trying to get a refund, sadly! being emailed to say my refund had been processed and then another email saying my order should be with me soon the same day minutes apart kind of gave me the idea the emails are automated and I wasn't going to get my goods or money back. Can't actually believe how many people have been scammed like this, just from last February to now there has been so many. I feel gutted so can't imagine how people involved must feel, surely. How can you be happy with this amount of bad feedback and unhappy customers and more importantly our pets whom we was buying for. The annoying thing is I ordered from here for the first time because the dog food I buy was a good deal compared to everywhere else at the time.. so in the time waiting for my order, my pup had almost run low so had to make another order at my usual place anyway so it just made the whole thing so frustrating.. for simply trying to save a little more money, epsecially in this climate. Anyway rant over and I'll be sure to block their email to stop the frustration I feel when I think about this and I advise everyone else to do the same, We're not going to get the outcome we hope for so I do hope everyone is okay :)