I used to order my rabbit food from this company all the time. Last year I suffered with 6 seizures and a cardiac arrest which resulted in me being in hospital for 2 months. I had to learn to walk and talk again. I had no way of going out to buy rabbit food so ordered my usual lot from not in the dog house. My delivery never showed up. Was notified it had been delivered but couldn't be found anywhere. I emailed and received an email back saying the rabbit food would be sent out again. This was coming on to 3 weeks now since I ordered. I never received the second parcel sent out to me. Tried to call several times with no success, emailed so many times without any response. I asked for another delivery, asked that I be refunded my £25 but nothing. One of my rabbits unfortunately passed away not long after this ordeal. I was relying on them so much. I will never purchase from this company ever again.