I actually didn't make a purchase, the item I wanted is sold out, but, I spoke to a very nice man called Mark, and he is going to let me know when the item is back in stock....it seems to me that nothing is too much trouble for these folk at The Nottingham Drum and Guitar Centre!! When my item is in stock and I go to purchase it, Mark will play said item so that I can hear it played, we need to get the sound and feel of any instrument before we buy, I know this will be no trouble to Mark or whoever I may see.... I look forward to when I can purchase something, I am absolutely sure that whoever I see in the shop will be very courteous and helpful to me. Thank you for being so nice and thank you in anticipation for helping me when I arrive!! Best wishes to you all. Christine Fisher.