Nourish’d used to be fantastic! Latest orders have had things added that were not ordered (drinks x3, but only one delivered), meals replaced with something on the “not for me list”, and the week prior, one of the 3 drinks ordered did not arrive (this weeks drink of the three I did not order, was not a replacement for the one missing the week prior - it was a different drink.) When attempting to call, I’ve had calls just cut out or the line so average I cannot hear your team member. NDIS client - specific needs - and at home with COVID alone - I simply don’t have the capacity to be chasing this around - nor is it fair to the NDIS who are paying their portion. I am now short a meal - and whilst I appreciate a credit - real world scenario, I cannot simply go and replace. This means getting my one support worker, or my OT, to drive out of their way, outside of their hours with me, to get a pre prepared meal for me (as I cannot cook, and they cannot be in the house with me - COVID.) This doing away with the whole purpose of Nourish’d for me. Call to me was returned. Cuts out again. Thankfully your team member didn’t quit trying to sort it out! You used to communicate with us on these things. Always someone available to problem solve. You used to be people oriented. The person who helped me today was great (when the calls worked). I truly hope you have not become a company that cares more about whatever brings in the most money, rather than delivering to meet needs. To learn it’s now a three week rotation, and the few of the meals I can have comfortably are not in one of those weeks, and also not always assured to be supplied… is concerning. Also no longer the milk to go with the Paleo Muesli. Now I have to approach NDIS to get a whole new quote and approval for another company if this can’t work :( Not helpful for disability scenario. Customer service not at fault. No complaints from me with them - they were incredibly patient and tried very hard. Not a short review; required none the less.