Beware of Nova Direct! I purchased breakdown cover from them, expecting reliable assistance when needed. However, when my car broke down and I needed it to be recovered, Nova Direct failed me miserably. The subcontractor, namely the Claims Manager, heartlessly denied to recover my car, leaving me stranded and helpless. When I reached out to Nova Direct for help, I was shockingly met with rude and dismissive behavior. Despite paying for their so-called "service," I received absolutely no help when I needed it most. Nova Direct is nothing but an online-based scam, preying on unsuspecting customers with promises of assistance they have no intention of fulfilling. I strongly condemn Nova Direct for their despicable behavior and lack of integrity. Save yourself the frustration and avoid Nova Direct at all costs. They are not to be trusted, and their so-called "services" are nothing but a sham."