Absolutely disgraceful service from this company. Insurance is through Nova direct and they are the same company pretending to be independent to deal with claims. I have never been treated this badly by any company ever before. Honestly disgusting. Left a young woman with a toddler stranded. Said they would get a breakdown recovery then 2 hours later cancelled. Gave me a premium number to call to see if they could help. And then told me in the end there was nothing they could do. I had to sort it myself. Despite being a gold member (the highest tier) they would only pay £60 to the breakdown company I found myself. And would only pay for mileage from the pickup to the breakdown garage, despite my breakdown company having to take my car home to their garage until the morning as it was night time. When I submitted my receipt for payment and made a complaint, the emails they sent me were atrocious. No apologies, no kindness, just pure disregard. Have reported to trading standards and Ombudsman.