Terrible!! Bought breakdown cover for my son after he passed his test & started driving. The reason I did this was because if he did have a breakdown it would be covered & sorted & he would be safe! This morning he had a breakdown & we called them. They wouldn't do anything until we agreed to pay by card the excess (which I wasn't aware of & still can't see on the policy) which was actually more than the policy cost! My son could have been in danger - but they weren't interested & were only interested in getting more money from me! A total waste of time & I wish I had never used them! Within minutes I called my own breakdown service who sorted the problem quickly & acted like a responsible service would! I guess you get what you pay for - but in this case it was nothing!