Whatever you do, don't purchase breakdown cover through this company. I broke down woth a blow out, as well as engine problems near to the highest point of the M62 westbound. When I got through to the call handling centre (apparently a separate entity to Nova breakdown insurance, but operate from the same building) I was met with a call operator whose sole objective was to use the traumatic situation that I was in, with my wife and 10 year old daughter, on a windswept hill, absolutely freezing, with lorries howling by, to extract extra costs (£40.00 to send a mechanic out and replace the wheel) or £140.00 if I wanted a tow truck, as he had determined that my car had gone into 'limp mode' and therefore my full cover, was made void under those circumstances! I ended up paying a breakdown guy which was patrolling that section of the motorway, as he was accustomed to do, a £120.00 fee to take my car away. In my 35 years of driving, I've never experienced a breakdown company like this one. When you try to complain, it is impossible to speak to a human being to voice your complaint. Steer well clear of this shocking company!