Absolute travesty of a business. I would very strongly advise staying well away from Nova Direct. Firstly it took me 45 minutes to link my policy to my account due to technical issues their end, no ability for phone support here. Luckily they have live chat during the working day but it was chocolate tea pot help "it works for me so it should for you" was essentially the response I got. Finally it just worked after the 50th attempt with no change to what I was doing. I then cancelled my policy at a charge of £9 (fine with that). Following my cancellation I got an email saying I needed to pay for the remaining 6 months on the policy. So here is where my issue is. Yes if you read the small print in the terms this would be stated so legally they are in their right to do this. At no point during the cancellation was I reminded of this though, that's just shady business practise. Additionally, why was I charged £9 if I had to pay the remaining balance anyway. I would have just kept the policy until it ran out if I knew and been better off. Absolute shocker, stay away for the love of god!