I'm absolutely disgusted with the extremely poor quality of a laptop which I purchased 5 months ago at a cost of £800!! It has already been returned to Novatech for a repair to the keyboard etc and it took 2 weeks for them to carry out the repairs! NOW, THERE ARE MANY MORE PROBLEMS - SO MANY THAT I WOULDN'T KNOW WHERE TO START FIRST LISTING THEM!!! I have searched everywhere for an e-mail address without any luck so I have completed the very small area on the 'contact us' form - their 'chat line' is closed - it is almost midnight (Sunday) and I have been trying to sort out the problems for the past 3 days without success.... I have spent literally hours discussing the issues with Microsoft but still the problems remain...… enough is now enough! (Note: My very old desk-top PC with Windows XP is still going strong!!!!). I was always led to believe that Novatech was the best place to purchase Laptops etc in the Portsmouth area so I thought that the cost of £800 would mean that I would have a laptop which would last for many, many years.... HOW WRONG I WAS!!! DON'T BE TAKEN IN BY THE LIES THAT THEY TELL RELATING TO THE PRODUCT, TAKE MY ADVICE AND DON'T PURCHASE FROM NOVATECH .. I WILL PROBABLY RECEIVE A TELEPHONE CALL FROM THEM TOMORROW MORNING, HOWEVER IF THEY ASK FOR A PAYMENT FOR THE REPAIR 'AGAIN' I WILL REFUSE TO PAY THE £100 OR SO THAT THEY WILL PROBABLY ASK FOR AGAIN...…… A 5-MONTH OLD LAPTOP - NO WAY!!! I WILL MOST LIKELY CONTACT CONSUMER'S RIGHTS, TRADING STANDARDS AND THE OMBUDSMAN RELATING TO TRADING ETC, ETC... IT IS A GREAT SHAME AS THE STAFF WERE ALL SO VERY NICE. 'NOVATECH' PRODUCTS SHOULD HAVE LABELS ATTACHED STATING "WARNING - THIS PRODUCT IS PROBABLY FAULTY - PLEASE THINK AGAIN ABOUT PURCHASING THIS ITEM"...… STAY AWAY FROM THEM!!!!!!!