I was advised to increase my direct debit to £111 from £100, but if I want to keep it the same, I could. I chose to keep it at £100, which they confirmed on the APP. Few days later, I had a message thanking me that I've agreed to change my direct debit to £111 and they have moved my pay date to 15th, even though my preferred date was 1st!! Can't get through on the phones, or the chat. I felt I had to cancel my direct debit, and I'll make a payment on the 1st, they will soon contact me when they realise their direct debit has failed. Disgraceful service--Kathy 30/1/21