currently having a huge problem, I work full time single parent out the house from 7 am until 6 pm an I have been issued a back bill of just over 1000 for a period of 15mnths in this tim I have been using 4 times the average. I asked how this is possible as im in my house from 6pm until 7am and im only awake about 7 of those hours. I only have electricity as I live in a flat the heating is never used and I have a small 2 bed flat. I asked to have the meter checked to be told it will cost me 90 If they send someone to check it and its all ok. im currently waiting on the phone to talk to them and have been waiting 58 mins. they want me to pay 130 per month for just electricity and another 50 on top to clear the debt I don't think I owe. so all in I have to pay 180 to my electricity company as a single mother of two working full time and paying to have both my children in childcare I cannot afford this extra bill. they said cut back on energy use. how when im not hardly home as it is. They are not willing to help me at all. They wont even wave the charge to have an engineer come out. ive never come across a company as bad as this