Avoid this company. We kept telling them that our bill was wrong and after a year we were sick of the poor service so we changed supplier. On leaving them we asked for a final bill but kept getting estimated bills so we rang them again at the beginning of September but over a month later still no final bill. Today we find out they have gone into our bank account and just taken over £800 without informing us. Straight away we phoned customer service and after constantly insisting that we talk to a manager one came on the phone, not that it did us any good a chocolate teapot is more use. After going round and round in circles and trying to explain that just going into someone bank account and taking money is theft we gave up and are going to speak to a solicitor and the ombudsman. Please do not join this company.