Great at taking your money - really really bad at giving it back...... Firstly as many other customers have experienced they have increased my DD's which left me £335 in credit at the time of my changing supplier. When my final bill was generated they advised me that my bank had blocked them from crediting my bank account with the money owed to me. (my bank denied this would ever happen). They then advised I would receive a cheque in the post which never arrived.....now it's been passed to a 'specialist team' who are going to investigate why I haven't received my refund. This is going to take 50 days this is after the 25 days it's taken them to tell me they haven't been able to refund me. So basically they have £355 of my money sitting in their account earning them interest as well as god know how many other customers accounts which are in credit and there's nothing I can do about it.