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Jamie
Avoid at all costs! They may look cheaper but the amount of time & effort you will lose sorting out their problems is not worth it. Worst company I have ever had the misfortune to deal with. Appalling level of customer service. Wanted one online account & to pay by DD & they failed miserably. I had to refer the matter to the Ombudsman which needless to say I won. The last correspondence I received was a bullying court letter stating that despite attempts to contact me I had not got back to them. This despite the numerous calls & emails to them just shows the level of incompetence at which they operate. Even after receiving letters from them confirming my complaints were being dealt with and they could not tell me what they were charging me for. Staff are useless. The management worst. Scored 1 star as I had to put something otherwise it would be nil. They should be closed down.
9 years ago
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Npower has a 1.1 average rating from 393 reviews

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