I wish I could give a minus figure. My daughters gas went off on Sunday, she couldn't get customer service, so had to wait until Monday. She has been told she doesn't have an account, they asked for her post code. When an engineer finally came he stated he couldn't do medium flow meters so left. My daughter has waited in everyday in a cold house either phoning or waiting for an engineer who will be coming in the next 4 hours. It is now Thursday and after yet another phone call they can't find a record of the job. Surely a woman who has a ten year old daughter, who has been without heating or hot water for 5 days in November, should be a priority. I was glad when I finally changed my supplier because npower couldn't generate my final gas/electric bill for 12 months. Sadly they haven't improved. They should be ashamed of themselves for such a bad service for their customers