I'm currently 8 month pregnant in a flat with storage heaters powered by electric, I've phone phone the council about it and they said its down to the supplier, npower, when npower come out the said its down to national grid so 2 weeks on and I still have no hot water or heating, I asked for economy 7 meters put in and they sent come one out to remove my meter that powers my storage heaters, phoned npower 3 times in 1 day and haven't got anywhere with them, so not only am I paying electricity on my token meter they are sending me a bill every month of £190 for my storage heaters baring in mind they haven't been working for 2 weeks.. They are the worst company I've ever encountered, what an absolute joke, don't appreciate at 8 month pregnant running up the street to get a wash in the middle of winter! If this is how they treat customers they shouldn't be in business.. Disgraceful!