Shouldn't be allowed to trade. In August 2014 we were told that we had to have the gas meter changed, but when they put it in they've Came to change it they didn't record reading of the meter they took out or the one they put in. When we tried to get some money back as we had a lot of credit as we pay by did. We were told the meter readings were wrong and it was under investigation. We were made to feel like criminals. My husband passed away very suddenly in Jan 2015 and I then had to deal with their bereavement team. WHAT A JOKE. I was made to change acct numbers as the acct was in my late husbands name. Eventually I had to get my MP involved. They soon sorted it out then and refunded 6 months gas. Disgraceful. Now with OVO.