This company should not be allowed to continue trading. Abysmal. Three missed appointments to change meter from white meter to standard meter (pensioners on pension credit so we missed out on several months savings that we eventually achieved by changing to standard meter). No calls to say they wouldn't be coming. Continually tried to increase our direct debit despite us using 30% less electricity than was estimated we'd use when monthly payment was set. Online bills charged a much higher kWh unit charge to what we had fixed for 12 months. Took months to rectify all the problems. Customer services non existent. PLEASE, FOR THE SAKE OF YOUR SANITY, DO NOT TOUCH THIS COMPANY.