I didn't want to give a star but they don't give that option..I am now waiting once again for a manager to ring me back from this company. I have only been with n power a year and had to make 3 complaints just to get somewhere with them..had to book the day of work to have my meters changed which I booked the gas and electricity to be change they have been this morning and changed the gas,there didnt no about the electric one rang been on hold telled book another appointment I didn't book today of work to be booking other appointments been told they can't get back out..this this the first complaint I've had with this company there useless don't listen and definitely DO NOT HELP..see if the "manager" rings me back..USELESS COMPANY AVOID