I joined npower in 2014 it's now February 2016 and they still have not sorted my bill out I'm on the phone every week. Good news is I got offered £5 for all my work, The complaint is now at the top level and over the last 4 weeks Iv been called every week telling me that the complaint is sorted and offering me up £50 to drop the complaint I refused. I said when I can see the complaint is sorted I will sook at dropping it and the asking for compensation. Just been online and still not sorted. ABSOLUTE JOKE THIS COMPANY and I will take this to court.
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