Richard please do not use this company lies lies and more lies 3 1/2 years 2 sort my complaint letters saying I was not topping my gas metre up letters saying the police were coming because I was obtaining gas by fraudulent means all this even though they knew what the fault was then they tell me the owe me 170 pound because ofgem fined them again still waiting for the cheque surprise ofgem please close this company down and give us all our sanity back they commit crimes against the public every day and get away with it no more do not use them u have been warned