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Anonymous
Never ending stream of incompetent call handlers... Even the managers and complaints team. It takes nearly two months to get a bill when we submit meter reads (we have a complex meter so cannot submit them online). I submitted meter reads on 21st March and still haven't had a bill so I called and they said they hadn't raised a bill as I had made a complaint about their customer service. Can't wait to move house and escape them!!!!
8 years ago
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Npower has a 1.1 average rating from 393 reviews

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Alice, Customer Support

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