Crap customer service from march to date (July). After recieving 16 wrong bills and making countless phone calls i decided to ring Paul Coffey CEO & was appointed a service manager who agreed the customer service was appalling and sorted the bill with the correct bill of £29 not £104. Some other customer service manager decided as a good will gesture to nil the bill and close the complaint. I dont think so!!! Rung and had complaint reopened and recieved 5 letters and another bill of £29 despite this bill being nilled. Anyway they sent me a leaflet about there customer standard and from January 2016 they pay £30 compo if they dont correct whats went wrong. I called 7 times before CEO office sorted it so thats 7 calls x£30 is £210. So i called and explained this but my allocated complaints manager can only make this decision, so its another call to CEO office on Monday to get the ball rolling again....lol...Always fight for compo as they have agreed this with ofgem after being fined £26m for crap customer service in Dec 2015... I will find out on Monday when i call Paul Coffeys office about my £210.