Set up to transfer To NPower as a dual fuel supplier around the 10th of August but by the 31st August the account progress logo hadn't moved so I called their customer service. Spoke to a perfectly nice advisor who told me the account application had frozen (technical error at their end) and she would sort it within 24hrs and let me know what was happening. Not a total surprise but no call and the logo still showed no movement. A live chat log in on the 3rd and entered into a conversation only for the customer service person to disconnects the conversation. I then completed a complaint straight away (and received acknowledgement) but no update and no account movement. Just called again to cancel order. What a shower !!