DO NOT USE NPOWER IF YOU EXPECT TO BE PROVIDED WITH GAS OR ANY LEVEL OF SERVICE. I cannot warn people away enough. I am now left with no heating or hot water in 1 degree frost and have no idea when this will be resolved, as my myriad complaints and requests for assistance on twitter, facebook and npower's own complaints form result in replies days later that make no sense and do not help at all. When you then reply to clarify what on earth to do, you have to wait another two days for reply. Which again does not help or makes no sense. I have never encountered such appalling service at any company in any industry in all of my 35 years. I will be transferring to another supplier asap. Unfortunately this can take a couple of weeks so will be left with an uninhabitable home through 2-3 weeks of winter. Perhaps I should stay in a hotel and invoice npower?