I used to have an ordinary quarterly bill with N Power, but they kept getting my bill wrong which reached a peak when they nearly gave me a breakdown by sending me a bill for £5,000 for a one bedroom apartment. No that isn't a typo, it's five thousand Pounds for a quarter. Then on the phone they tried to blame me for not taking a reading, so I couldn't take any more and asked them to put in a pre paid meter. I didn't know the government were about to fine them for doing similar things to other people. Then one day I tried to top up the meter in the only shop near me with a pay point, and it didn't work. The key had been deprogrammed for some reason. N Power told me all I had to do was go back to the shop after an hour with the key and number they gave me on the phone and it would be reprogrammed, so I went to the shop and they said they didn't know how to do anything else than top it up. I phoned N Power back and as the phone line would be closed soon and my electricity had gone off I said it didn't work and could they tell me where I can pick up a new key as it might be easier than what they said before not working. However they told me that I should go to another shop miles away to still get the key reprogrammed and that shop would be open until 11pm. I said that I think there's a shop 8 miles away who do new N Power keys that's open until late and I can drive there, but they said they didn't know any places further than 5 miles away. Then she was blaming me for letting the meter run out, so that brought back memories of when they tried to blame me for sending me a bill of £5,000. I went to the shop in the village they told me was open until 11pm but it had closed at 6 and I still didn't have any electricity. I sat in my car crying at the thought of not having any power and it was going to be below freezing that night. As a last desperate attempt I thought maybe I would go back to the first shop and try again, but it still didn't work to reprogramme the key with the number N Power gave me. Then I got the manger of the shop who said I could use a key they keep for another company and use the number to programme a new key, as I asked N Power in the first place to do but they told me not to get a new key and reprogramme the old one instead. So after hours I managed to get a new key thanks to the shop manager knowing what N Power didn't. I only changed to a meter because I thought it would save me from the useless customer service being cocky and blaming me for their own faults. Yet even with a meter they're useless.I think it's about time I changed company. Plus even with a meter when they send me a summery of payments it says I owe them money with a pay slip, and when I phoned to enquire what that means, they say it always says people owe money on a meter when they don't.