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Angela
Npower created a dual fuel account on my property in a false name and when I complained the wouldn't discuss as I was not the named account holder. They misled the ombudsman and admitted they had supplied another person with my personal data. They said I had supplied meter reads so they must be accurate, in fact their bills clearly stated they were Npower estimates. They expected me to pay the charges on the false account and just changed the account name to mine thus compromising my rights under the data protection act. I have now reported them to the information commissioner's office for breaches of the DPA 1998. A truly appalling company which does not deserve to be in business, Was the most complained about energy supply to the ombudsman in 2014 and 2015 with an average of almost 300 new complaints a WEEK.
8 years ago
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Npower has a 1.1 average rating from 393 reviews

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