Appuling costumer service and awful value for money. On two occasions we have been lied too by two different members of staff! On the first occasion we gave meter readings when asked, on the second meter reading the computer system their end automatically changed our reading without informing us. We was made aware of this when we received a letter stating we was in over £700 worth of debt. We was promised we could never get in debt with them again as we was now on a payment plan and giving monthly readings. After many issues and upset we chose to change supplier. While the switch was taking place I contacted npower to make sure all was up to date which we was informed all is well and up to date. After chasing up out final bill we have now been informed we have another debt of £353.