Never had a contract with this vile disorganisation as I signed with a proper company, EBICO, but npower illegally fitted (no Court Warrant as required by Law) prepayment meters to my home when I was out at work. The Law states they cannot be fitted where a genuine dispute exists and where a disabled person is put at risk by any loss of energy supply e.g. no heating where cold agitates a medical condition etc, thus making npower’s actions illegal. So this evil company just fitted these illegal meters anyway. The illegal electric meter was stolen Sunday night 2nd April and npower refused to restore the supply until 4th April so the house had no electric for almost 2 full days. I went to their offices where they very nicely threatened myself with the police when I instructed them to restore the supply which the Law states must be done within 3 hours where a disabled person lives. They 100% refused to make any arrangement to restore the supply or provide temporary heating, lighting & cooking facilities as Regulations require if power is not restored within 3 hours; so it’s just npower living down to it’s reputation yet again as the worst company in the UK for now the 7th year running. Phoned their call centre and after a 26 minute wait, got through to a useless person that refused to put a manager on unless I admitted having an account with them (I never had or will). The person refused to arrange to restore the supply, get Northern Powergrid to come out & make the exposed wires safe, or arrange temporary heating etc as the LAW REQUIRES. Phoned them the day after and finally they sent someone who arrived at 8:05 p.m. with another illegal elec prepayment meter. BTW, the Citizens Advice disability help section contacted npower last month stating the meters were illegal but npower just ignored them. So par for the course again for npower that believes itself above the Law and just carries on with Criminal Damage etc (smashed the meter door cover off) leaving exposed electrics to get soaked in the rain. Oh, and the illegal gas prepayment meter was fitted with loose connections that leaked gas when the ON/OFF valve was opened. Then there was the first illegal elec prepayment meter they fitted January 2016 that shorted out frequently and was a fire hazard that npower totally refused to remove until they knew the Health & Safety Executive had been informed about it. There is a lot more but this latest update is enough for the time being. Is’nt npower wonderful.