Billed £90 per month for energy (after they said they could save us money if we changed from British Gas). Did not inform us of any debt on the account, but we ended up running up a debt of £800 in a matter of 2 - 3 months! They insist that we pay it all upfront, "no room for negotiations" from the customer service team. Other issues include wait times on hold for 1-2 hours at a time, they never call back when they say they will, and they have no concept of what they are doing to people! We have passed everything over to the Ombudsman and they are still seeking to get an attachment of earnings to pay off the debt that we do not owe! When we asked for all of our paper work to be sent through they charged us £10, and also sent us random private and confidential information belonging to other customers! Utterly shocking, how they still operate is beyond me!