Absolutely shocking company. You can't get through to them on the phone. Every time I tried to get through it was a minimum of a 45 - 60 minute wait. I wanted to set up a manageable payment plan but couldn't get hold of anyone meanwhile I keep on receiving threatening letters telling me they would take me to court. I also wanted to question the amount they were charging me as it didn't seem correct but couldn't get hold of anyone. Please do not go with Npower.
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