Rang with final meter reading, Npower totally ignored and issued a bill for more usage then we use in a whole year. Rang again, gave actual reading again, was told that a new bill will be issued. Now two weeks later have received a red letter demanding payment for the original overstated amount or they will cut us off!! Rang again to be told that the billing department hadn't updated the reading! Completely incompetent customer service, it is an absolute joke. This has been on going since April, we are now at the end of June.
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