No one answers the phone waiting time 30mins any time of the day, even their live chat is queueing, get more staff to answer the phones.
They have a cavelair attitude, they know that we need to speak to them as that is the only way to get anything done, but they make it as awkward as possible, I am overpaying by 30% for no real reason gettting a refund every quarter why has that been set up except that Npower have more of my money than they need, outrageous, and if you dont want to hang on you can get a call back , in two days!!!
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