Been with them for 10 years but to them that don't matter your just a number Npower made an appointment with us to come and change our meters but on the day they didn't turn up and didn't even call us to say they can't make it my wife messaged them to say I could talk to them but they saying my wife never gave them permission to talk to me now they lieing to us saying there was no appointment arranged npower are the worst for customer services they will not sort out your problems even though it's their fault We are now changing companies because of this Would I recommend them for your energy supply like f**k would I I'd rather not have any please people change companies save all the Hassel with them