Disrespectful, department blaming, rotten company If I could put 0 stars I would, terrible company with terrible customer service. Would discourage anyone from using. Had two meter changes booked and no one turned up and was never notified. 2 days off work and not so much as a phone call to tell me that an engineer would not be arriving. Sat in a freezing house until 8pm after calling three times throughout the day to check if the engineer was coming only to be told each time ‘it’s booked and he would arrive’. Utterly terrible service especially in both instances, and the fact that NO ONE would have told me that an engineer was not arriving is just disrespectful and terrible beyond customer service. This company is rotten at the core and I hope customers stand up for being treated like this. All this while this my account is being handled by a complaint manager after previous issues. Never ever will I use npower again.