The biggest joke of a company I have ever been with, the hit me with a £500 bill when I left and said I owed it over as they say my direct debit wasn’t covering it, if it’s not then let me know and I’ll up it not hit me with a bill at the end. I still don’t see how I owe this bill as my new provider is charging a lot less and no under payment, every time I’ve tried to call them to sort it they have pasted me from pilar to post. It’s nearly been a year since I left and the issue is still on going. I have now given up chasing it and am going to pay but I keep getting red letters and they won’t set up a direct debit. It’s like there purposely trying to make it difficult for customers. I can safely say I will never is them again.