Absolutely disgusting service!! Put our direct debit up and charged us a huge bill on top as apparently we were using a lot more electric through the winter. Swallowed this bill until they then told us it was going up again and we had another £300 to pay on top of our direct debit payments. Sent a statement through which makes no sense at all and passed around to all different people who didn’t have a clue what they were saying. Was put on hold for long wait times after being on the phone nearly an hour to then have the message of the office is now closed and the phone cut off on me. I will never use NPOWER again and seriously don’t know how these people are still in business. You are absolute thieves and rob people of everything they have. Counting down the days for my contract to end. Didn’t realise how many awful reviews this company had and so wish I had seen this before I signed up. Please don’t make the mistake we did and take your money elsewhere as these people do not have a clue about customer service and will take everything you have.