NPower executive complaint reference number: Reference URN-101830848 Absolutely irresponsible and arrogant customer care department : My account was closed is 2012 even after 7 years I have no refund or resolution. Benefits being a Npower customer : 1. Disclosure of personal information to debt recovery agency even though Npower owed me a refund plus nuisance calls from debt recovery. 2. The refund never issued. A customer care executive explained they provided to charity :) 3. Charged me based on a wrong meter. Numerous trouble to get it corrected. Once corrected they never refunded the excess I paid. 4. transferred the account 2 or 3 times to a different supplier without my permission. 5. Each time they update their IT system you get a new account number with some random name on the account.