this company is basically criminal. they over-estimate every bill as they are now too lazy to read meters, and it is not as profitable to charge the correct amount., their billing is very dubious, bordering on fraud i would suggest. the online chat staff are useless and clueless, however this is a step up from the complaints department who aren't even that clever. must be the worst company out there. i am amazed they are still in business. the opposition have dropped the ball, as npower should be so easy to wipe out they have been terrible since i joined them.