Money grubbing, full-on thieving scum. This lot of thieving jokers get one star - only because the rating system won't let you do zero stars... We started off with a what turned out to be too good to be true dual fuel tariff that they then changed after a period without informing us. I understand that companies can change prices after your tariff has run its course but I was under the impression that they need to inform you that you need to review your price plan. They bumped us up onto whatever goddamned extortionate plan they had dreamed up after a hefty cheese orientated meal and proceeded to send us way, WAY over the top bills. We never saw itemised bills nor were we ever visited by a meter reader despite repeated requests. They were adamant that their "estimates" were indeed accurate. Due to an unforeseen period of illness and other knock-on effects and circumstances, we were unable to keep up with their demands for payment and we were subsequently threatened with all sorts of legal actions. We took advice from the CAB who estimated that they were charging us for a household of ten or more and were we running an indoor dope farm or something? There are TWO of us in a one-bedroom flat! We took our case to the energy ombudsman who told us that N Power had a right to review our claim which would have to be done by them within a certain time frame, fair enough... In the meantime, they took the opportunity to sneak into court behind our backs and obtain a court order to have meters installed by their pet mercenary scumbag enforcers who do not give a toss about pending cases, only immediate profit. We were now on their highest tariff and had to pay off the "debt" as we topped up the meters. We have paid off the arrears and were still on the meters when they gave us the option of charging us about £300 combined to take out the meters and "rehabilitate" us. We told them where to go after some pigs anus laughed at us down the phone after telling us that there was a fee for leaving and "that it was in very small print for a reason ha! ha! " We stuck with the meters because despite being on the highest tariff we were still paying about TWO THIRDS less than they used to charge us with their so-called estimates. We have now gone with another company so we will see how that pans out. In summary, I found N Power to be rude. incompetent, contemptuous and bordering on the criminal in their dealings with customers. They rely on the fact that most people cannot afford to take them to court while employing tactics like court enforcement despite breaking legal rules and regulations themselves. I hope the owners of N Power and anybody that works for them go to the 13th pit of hell. Update 24/04/2019... We are now paying about £10 a week for electricity consistently and slightly less for gas with a company called "E" on a smart meter, we have worked out that N Power was charging us over £54 a week before they forced a meter on us, yep! that's right, £54 A WEEK! Big difference!