OMG what a rip off OMG what a rip off. I opened a new industrial unit for my business and the existing supplier was Npower. So I gave them a ring to take over the gas and electric at the new unit. I hadn`t had a chance to shop around, as we were so busy with the move and everything. I gave Npower a call and asked for the best deal they could do for me for both the gas and electric. I explained I was calling blind and I trusted the guy to give me a great deal, big mistake!!! A few days later Green Energy Consultant rang about my new Industrial energy unit supply. I explained I had gone with Npower, they asked what I was paying for gas and electric. OMG the lady nearly fell off her chair!! Gas Standing charge 78p a day and 6.7p per KWH, Electric 0.2413 standing charge, day rate 28p per KWH. I had no idea as I had trusted the Npower guy to give me a good deal, which he completely took advantage of. With the help of Green Energy Consultant I lodged a complaint, as I had told the Npower sales guy on three occasions during the recorded telephone conversation, I wanted the very best deal, which he said he had given me, but clearly he gave me the worst deal!! After threatening to go to the Ombudsman. They agreed a new deal which was: Gas standing charge down from 78p to 24p per day and KWH down from 6.7p to 4.31p. Electric KWH day rate down from 28p to 18.1p, Night rate down from 22.6p to 12.7p I am sure that these are still not the best prices but they are very much better. Lucky I only took the contract for 1 year and believe me after that I will never ever use Npower again.... Beware these people will try to rip you off, do not trust them avoid at all costs. I was lucky that I found out just in time and have learned a valuable lesson. Do they not realise that operating in this manner is alienating their customers? This is bad business Npower you need to stop this practice. I had rang Npower direct, this was not though a third party, this was their own sales team. Very Poor!!!